Terms and Conditions

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@asksamie.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@asksamie.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@asksamie.com.


Shipping Policy

At AskSAMIE, we are committed to providing our customers with fast, reliable, and affordable shipping options. We understand that prompt delivery of your order is important, and we work hard to ensure that your items arrive on time. The following is our shipping policy, which provides information on our shipping methods, delivery times, and shipping fees.

Shipping Methods We offer several shipping methods for our customers to choose from, including:

  • Standard Shipping: Our standard shipping option is an affordable and reliable shipping method. Delivery times for standard shipping vary based on your location, but typically take 3-4 business days within the continental United States.
  • Expedited Shipping: If you need your order delivered sooner, we offer expedited shipping options. Delivery times for expedited shipping vary based on your location, but typically take 2-3 business days within the continental United States.

Shipping Fees

Our shipping fees are calculated based on the total weight of your order, the shipping method selected, and your delivery address. Shipping fees will be displayed at checkout, and you will have the opportunity to choose the shipping method that best meets your needs.

Delivery Times

Delivery times for your order will depend on the shipping method selected, as well as your location. Most orders will be shipped within 24-48 hours of receipt, and you will receive a shipping confirmation email with tracking information once your order has shipped.

Order Tracking

You can track the status of your order by logging into your account on our website or by visiting the carrier's website and entering the tracking number provided in your shipping confirmation email.

Returns and Refunds: If you are not satisfied with your order, you may return it for a full refund within 30 days of receipt. Please see above for our Return Policy for more information.

Contact Us if you have any questions about our shipping policy or your order, please contact us at hello@asksamie.com. Our customer service team is available to assist you Monday through Friday, from 8:30 a.m. to 5:00 p.m. CST.

This document was last updated on 1/21/24